Privacy Policy

Local Rank Gurus ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to the practices described below.

1. Information We Collect

Information you provide: When you submit a lead form, request a quote, place an order, sign a contract, or contact us, we collect your name, business name, email address, phone number, business website, Google Business Profile URL, billing details, and any message or description you choose to share.

Account information: If you are invited as a client or team member, we store your name, email, assigned role, and activity within our portal.

Usage and technical data: We automatically collect device type, browser, operating system, screen resolution, approximate location (region/timezone), referring page, and pages visited. We use cookies and similar technologies to recognize returning visitors and measure traffic.

Exam and certification data: For students using our certification portal, we collect your student identifier, name, email, exam responses, scores, and certification records.

2. How We Use Your Information

• To deliver, optimize, and manage the Google Business Profile and local SEO services you request.
• To communicate with you about your account, orders, contracts, reports, and support.
• To process payments and maintain billing records.
• To conduct audits of your business profile and website, and to generate performance reports.
• To administer examinations and issue professional certifications.
• To improve our services, website performance, and security.
• To comply with legal obligations and enforce our Terms & Conditions.

3. Legal Basis for Processing (GDPR/CCPA)

We process your personal data based on your consent, to perform a contract with you, to comply with legal obligations, and for our legitimate business interests such as service delivery and security. If you are a California resident or located in the EEA/UK, you may have additional rights described in Section 6.

4. How We Share Your Information

We do not sell your personal information. We share data only as necessary with:

• Service providers: trusted vendors that help us operate (hosting, analytics, payment processors, email delivery) under contractual confidentiality obligations.
• Your own data: when you authorize us to access your Google Business Profile, website, or connected accounts, we retrieve and use that data to perform your services.
• Legal compliance: when required by law, court order, or to protect our rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to confidentiality protections.

5. Data Retention

We retain your information for as long as your account is active and for a reasonable period thereafter to meet legal, accounting, or reporting requirements. Lead and contact data is kept for up to 36 months unless you request deletion. Certification records are retained for the life of the credential plus 7 years to support verification.

6. Your Rights and Choices

You may request access to, correction of, or deletion of your personal data, opt out of marketing communications, and (where applicable) restrict or object to processing. California residents may exercise rights under the CCPA, and EEA/UK residents under the GDPR. To make a request, contact us using the details in Section 9.

You may disable cookies through your browser settings; some site features may not function without them.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including encrypted storage, role-based access controls, and audit logging. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and promptly investigate any suspected breach.

8. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe a minor has provided us data, please contact us and we will delete it.

9. Contact Us

For privacy questions or to exercise your rights, contact us:

• Local Rank Gurus
• Email: inform@localrankgurus.com
• Phone: (531) 346-6809
• Hours: Mon–Fri, 9 AM–6 PM EST

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, for material changes, provide notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.